Recent Articles
How to Set up Recurring Appointment Times
This article will show you How to Set Up Recurring Appointments in your Schedule. To begin, go to Schedule >> Manage Appointments. You’ll then be provided with a snapshot of your appointment schedule. To set up a recurring appointment, select the ...
Single Use Appointment Links
This article will show you how to set up single-use appointment links, which will expire once they have been used to book an appointment. Please note that you must first set up the appointment type, as well as add availability for it on your ...
Waivers
This article will show you how to set up waivers, how members can access/sign them, and how admins can review them once they've been signed. Before we begin, please note that waivers are user-specific and will only be available for users/members to ...
Waivers - Class Restriction
Your Hive has the ability to prevent members with unsigned waivers from registering and/or checking into a class. Please note that waiver(s) must be set as required in its default settings. To access these settings: Go to Settings >> General Settings ...
How to Set Up a Tablet for Class/Gym Check in
When you log in to your account on the Admin dashboard in the top right hand corner there is a tablet button between the Bell and profile icon you will want to click that tablet button. This will take you to the tablet screen. We recommend that you ...
Popular Articles
Pay Links
This article will show you how to set up Pay Links through your Hive. Before we begin, pay links can be used for one-off purchases, or tied to a specific membership type (we’ll cover this in more detail further along). Additionally, pay links do not ...
How to Set Up/Connect Sub Accounts
This support article will show you how to set up/connect sub accounts to a primary account/user. Before we begin, please note that this is a new option that will have additional updates rolled out in phases, with this being phase one. As such, the ...
User Profile Notes
This article will show you how to manually notate a user profile in your Hive, which is a great way for you and your team to stay on the same page when managing users/members. Please note that all basic contact form submissions, user text messaging ...
How to Upload Files to a User Profile
This article will show you how to upload files to a user profile in your Hive. Before we begin, please note that any file uploaded to a user’s profile is only accessible to admins (the user themself will not have direct access to it through their ...
Navigating the Lead Follow Up Section
This article will show you how to navigate the Follow Up Leads section of your Hive. To begin, go to People (CRM) >> View Everyone >> and select Follow Up Leads. From here, you’ll be provided with a snapshot of all the users that are currently set as ...