How to Communicate with Class Registrants
To begin, go to Schedule >> Schedule Classes >> select the class whose registrants you want to communicate with.
From the class pop-up, select View/Manage Registrants.
Next, navigate to the Attendees section of the page, then choose what communication method you want to use. For this example, we’ll go with Email, but please note that the steps for texts will be the exact same, as long as you have texting enabled in your Hive.
From here, you’ll notice that you have been redirected to the mass email section of your Hive, with the selected class auto-filled as the recipients at the bottom of the page.
You can then use the Registrant Status dropdown to select which registrant type you want to send the email to, such as Any, Not Canceled, Checked In, Not Checked In, and Canceled.
There’s also an option to include users on the Waitlist.
Once you have made your selection click, Continue to proceed.
At this point, you’ll create an email like any other mass email sent from your Hive by choosing whether or not you want to use a template or create your own.
Next, click Edit from the content block to add your message/content as needed.
Once your email is complete, click Continue.
You’ll then be given the option to send yourself a test email, which we always recommend doing so you can make sure everything is how it should be.
Once you’re done testing, you can choose to save the email as a Draft, Schedule for Future Send, or Send Now.
We hope this helps, but please feel free to reach out to success@myfithive.com with any additional questions you may have.
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