Setting Up a User/Member with ACH Payments
This article will show you how to set up a user/member with ACH (Automated Clearing House) payments in your Hive. To briefly explain, these are payments that are automatically deducted directly from the user’s bank account. Additionally, ACH must be enabled in your Stripe account and then activated in your Hive prior to setting up a user with it, which you can learn how to do HERE.
From your dashboard menu, go to People(CRM) >> View Everyone >> then select the user account you're adding ACH to.
From the user profile, click on "Change" under ACH in the Payment Methods section.
Check the box to confirm that you have collected authorization from the user to enable ACH, then click Submit.
Provide the required bank account information in each field, then click Submit.
After you have added the bank account information Stripe will either make 2 micro-deposits, or will provide a 6-digit code in the user's bank account for verification. The user will need to provide you with the exact amounts of each deposit, or the 6 digit code exactly as it appears, after which you will verify in your Hive by going back to their account, click on "Change" under ACH in the Payment Methods section, enter each amount in their corresponding fields, then click Submit/Verify. The member can also verify the amounts/code themselves directly through their online account.
**Please note that the micro-deposits must be verified in your Hive, not through Stripe. If they're verified directly through Stripe it will not connect to your Hive.**
After you have verified the micro-deposits/6-digit code successfully you will be taken back to the user profile. If the user's bank info appears in the ACH section you have completed the process successfully.
We hope this helps, but please feel free to reach out to success@myfithive.com with any additional questions you may have.
Related Articles
How to Enable ACH Payments
This article will explain the setup process for enabling ACH Payments in your Hive. Please note that before this can be done that you must first enable the ACH settings in your Stripe account, which you can learn how to do HERE. Additionally, ACH is ...Manually Adding a Payment Method to a User Profile
This article will show you how to manually add a credit/debit card to a user’s profile in your Hive. Before we begin, please note your Hive must be connected to your Stripe account before adding credit/debit cards. Automated Clearing House (ACH) ...How to Navigate a User Profile
This article will show you how to navigate a user’s profile in your Hive, which is a quick way to view information, such as their account details, class history, memberships, and more for a specific user. To begin, go to People (CRM) >> View Everyone ...User Selected Bulk Text
This article will show you how to send a bulk text with the user selection tool in your People (CRM). Please note that is slightly different than the standard mass text option by giving you the ability to select a specific group of users from your ...Member App
This article will show you how to manage your Member App. Before we begin, please note that the Member App included with your Hive is set up as a Progressive Web App (PWA), not as a native app that can be downloaded from Apple’s App Store or ...