Audible Alerts for Tablet App Check-Ins

Audible Alerts for Tablet App Check-Ins

This article will show you to enable audible alerts for the Check-in section of your Tablet App, which can help notify you or your staff when a member's check-in has either succeeded or failed. Please note that these alerts will only be played through the Check-in section of your Tablet App.
  1. To begin, log into your Admin Dashboard and navigate to Settings >> General Settings >> then scroll down to the Tablet App Settings section. 


  2. Next, check Yes for the Enable Sounds setting, then save the change.


  3. Once enabled, the alerts will be played for each successful or failed check-in attempt for general attendance and/or class check-in.

    1. Successful check-in alerts are triggered when: 
      1. a user has a successful general check-in (attending the gym, but not there for a class)
      2. a user successfully registers for a class and checks into at the same time from the tablet app
      3. a user checks successfully checks into a class they registered to outside of the tablet app, such as through your class schedule, member app, or user profile

    2. Unsuccessful check-in alerts are triggered when: 
      1. a user cannot be found when searching by their last name
      2. a user has been found but is missing a required waiver(s) (if Require Waiver settings have been enabled)
      3. contact form (if enabled) is missing required info when submitted, such as user email
      4. user already exists in your Hive when filling out the contact form
      5. a user is attempting to sign up for a class they're already registered to
      6. a user is attempting to sign up for a class that requires payment but does not have a payment method on file
      7. a user is attempting to sign up for a class that requires payment but does not have a pin on file
      8. failed payment attempt when signing up for a class that requires payment
      9. attempting to sign up for a class that is restricted to specific membership types that the user does not have
      10. a user with a pass-based membership is attempting to check-in or sign up for a class without any remaining passes
      11. a user with a pass-based membership is attempting to check-in without a pin on file

        *Note: due to security reasons, pins are required whenever a user is attempting to check in with a pass-based membership

Restrictions for iOS/Safari Users

Due to iOS not accepting form submissions as an interaction to trigger sounds, audible alerts are not currently available on iPads and/or iPhones. Safari internet browser on Mac computers (desktop and laptop) also blocks the majority of auto-play sounds by default but these can be enabled through Safari's settings, which we've outlined below. 
  1. From Safari, log into your Hive's admin dashboard and open up the Checkin section of your Tablet App.

  2. Next, click on Safari from the top menu >> Settings >> Auto-Play and your website's URL should automatically be listed in the "Currently Open Websites" box. 


  3. Locate the auto-play dropdown and select Allow All Auto-Play, then you're all set. Audible alerts for check-ins made through your tablet app should now play on your computers speakers. 



We hope this helps but please feel free to reach out to success@myfithive.com with any additional questions you may have. 

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