General Settings
Waivers - Class Restriction
Your Hive has the ability to prevent members with unsigned waivers from registering and/or checking into a class. Please note that waiver(s) must be set as required in its default settings. To access these settings: Go to Settings >> General Settings ...
How to Set Up a Tablet for Class/Gym Check in
When you log in to your account on the Admin dashboard in the top right hand corner there is a tablet button between the Bell and profile icon you will want to click that tablet button. This will take you to the tablet screen. We recommend that you ...
Configuring Your Twilio Account with Your Hive
To configure your own Twilio account with your Hive, you must have your Twilio account fully set up (cannot be in trial-mode) with an active phone number (must have SMS/MMS capabilities), messaging service, and auto-recharge enabled. If your ...
Twilio Registration
Twilio/Texting Registration For FitHive to set up your Hive with texting capabilities, FitHive creates and manages a Twilio sub-account on your behalf. To do so, we must follow the process for Twilio brand registration that is required for A2P 10DLC ...
POS Settings
This article will show you how to access/manage the POS settings in your Hive. To begin, log into your Hive and go to Settings >> General Settings >> and scroll down to the POS Settings section. The available POS settings are: Tax Rate: add your ...
Stripe Settings
This article will show you how to access/edit the Stripe settings in your Hive. Before we begin, we'd like to remind you that your Stripe account is configured and connected to your Hive during your onboarding process, so this area should only be ...
Display Membership Contract History
This article will show you how to display Membership Contract History in your users’ online accounts. If enabled, this will allow active users to view all membership contracts they have signed. 1. To begin, go to Settings >> General Settings. 2. ...
Require Signed Membership for Class Signup/Checkin
This article will show you how to make signed membership contracts required for class registrations and/or check-ins when applicable. Please note that users who have a non-contracted membership type will not be affected if this setting is enabled. To ...
User Class/Attendance History
This article will walk you through the steps to enable the Class/Attendance History setting sin your Hive, as well as how to teach your users/members how they can navigate their Class/Attendance history from their online profile. Please note that ...
User Payment History
This article will show you how to enable the User Payment History setting, which will display the payment history for a user directly in their online account. To begin, go to Settings >> General Settings. Next, scroll down to the User Account Area ...
Open Account Registration
This article will go over the Open Account Registration settings from the General Settings section of your Hive. If enabled, this setting will allow the creation or activation of an account so that a person could go from existing lead or no account, ...
How to Enable ACH Payments
This article will explain the setup process for enabling ACH Payments in your Hive. Please note that before this can be done that you must first enable the ACH settings in your Stripe account, which you can learn how to do HERE. Additionally, ACH is ...